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1.4

I selected Dc Movers from the Moving Help.com website after asking at the U-Haul counter about moving assistance. I had to prepay Dc Movers for 2 men/2 hours $140. I have my email receipt for this sum.

Here is a summary of my complaint against DC Movers and Moving Help:

1. The movers did not show up on time even though the confirmed the time via text message the morning of Friday, March 1

2. They did not show up at all on the rescheduled 2nd appointment (the "owner" who runs the company out of his car via cell phone--very SKETCHY!!) showed up to help for 90 minutes, supervising other helpers I had hired on my own.

3. They called me to ask for a third appointment. I was encouraged to NOT BOOK through the website. They wanted CASH for Tuesday, March 5

4. At the end of the move, they wanted cash, provided no receipt, gave no explanation of the charges, then demanded a tip. I went into the house to find all the furniture in disarray and unassembled. My bed is still in pieces.

5. DC movers has not responded to repeated requests for them to return and assemble the beds that they took apart (I have no idea how the pieces go together). They do not answer the phone; they do not reply to text messages.

I want $60 refunded onto my credit card (give me half of my money back on my March 1 appointment). I want my beds put together. I don't think that's too much to ask. I paid DC movers $160 for Saturday, $700 cash for Tuesday, bought them pizza, and gave them an $80 tip only to walk into a house of horrors. They even left furniture on its SIDE--who was supposed to fix that? Moving Help.com with their vendor DC movers just made my move so much harder and so much more stressful. NEVER AGAIN. DO NOT PREPAY FOR MOVING HELP FROM A COMPANY WITH NO PHYSICAL BUILDING, NO WEB PRESENCE, AND NO PHONE NUMBER OTHER THAN THEIR CELLS.

Reason of review: Poor customer service.

Monetary Loss: $350.

Preferred solution: Price reduction.

Moving Help Pros: Pricing up front as how many dollars per hour for two movers, Texted in the morning to confirm the 1st appointment, Owner showed up 2nd appointment to help me but no movers.

Moving Help Cons: Movers did not show up for rescheduled sat appointment, Movers were 4 hours late and did not wait even tho prepaid, Movers demanded cash and a tip at 3rd appointment, Furniture left in disarray and beds unassembled.

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