Pamella B Bcu

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Verified Reviewer

Charged twice for service In La Crosse wi

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We were happy with our labor, but my card was charged twice.They arrived on time and finished an hour early. My card was charged twice $575 and $565.
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Loss:
$565
Pros:
  • Easy to book online
  • Convenient booking via website
Cons:
  • Charged twice

Preferred solution: Full refund

Anonymous
map-marker Princeton, Texas

Charged without showing up

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Charged my card for the service while texting me last minute that they can't meet the availability and can't do it that day. Had to reach out to a different company. Gave me the runaround, calling 4 different people before someone said oh its still scheduled even though it's been days and then stating I'd get my refund in 7BD.
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Anonymous
map-marker Dallas, Texas

Confirmation

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I ordered two guys for 170.00 for two hours with uhaul. They gave me the phone number if they didnt show up. Well heres miving day and no one called or came, so i called and the custmer service rep was very rude and impatient! She told me i had to go on the wdbsite and orde them because she didnt show any order. Well my computer was packed. So i could not do it and she didnt help me in a time of need a d desperation. Bad for business.
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Naresh P Ttm
map-marker San Jose, California

No show. Charged. No refund.

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Do not hire Moving Help of U-Haul. They are fraud. They do not show up, do not provide services and do not refund money. I hired Moving help to unload U-Haul truck. They did not show up. When I called them, they told me to cancel the services. I had to hire another moving services. Had to take another day off. Paid premium for emergency services. Paid one additional day rent of the U-Haul truck. Moving Help will not refund my money. They told me to contact the movers. Movers told me that Moving Help did not pay them money. Moving help gave me a code to give movers when service is completed. Movers did not show up and I did not give them code. Without code they are not paid.
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Loss:
$247
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: They are fraud.

Barbara M Qrx

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Verified Reviewer
| map-marker Miami, Florida

Pickup my 2 U Boxes & deliver to new home

Greetings! I would like for you guys to pickup my 2 U Boxes & deliver to my new home at 1931 SE 21 CT, Homestead, Fl 33035 on SUNDAY NOVEMBER 28, 2021. Thank you!
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Pros:
  • Convenience
Anonymous
map-marker New Orleans, Louisiana

Movers did not show up

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Do Do not use. Uhaul does not back these companies, they will not refund your money or assist you with any disputes.

Hired to help move and on day of move they did not show up. Money had already been paid and uhaul says they dont have anything to do with it. So they scammed me. Kept going on about code but no code was ever sent and we booked the move on Nov 1, 2021 money came out the same day.

On date of the move nov 5 when we called back they stated job was complete. $289 just to load a truck and nobody showed up. Will have to claim loss or theft with bank. Very disappointed that a company as big as Uhail will refer and allow these con artist to use the uhaul name.

I called the people they recommened who then contracted out the work to an independent contractor. Been on the phone all day.

Nobody knows what happened, and nobody claims responsibility. DO NOT USE!!!!

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User's recommendation: Do not use

Aeneas M

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Verified Reviewer

Confirm duration

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The representative was extremely rude, unprofessional and argumentative. When I tried explaining my terrible experience with their provider, all rep did was argue and provided excuses. All star movers damaged my dinning table and were interrogating me during the entire process by asking personal questions. This was the worst moving experience I ever had.
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Loss:
$500
Pros:
  • Pricing up front as how many dollars per hour for two movers
Cons:
  • Unprofessional movers
  • Damaged furniture

Preferred solution: Full refund

Aeneas M

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Verified Reviewer
| map-marker Chicago, Illinois

Confirm duration

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The representative was very unprofessional and did not help. All she did was argue and make excuses about their terrible services. My furniture was damaged and I was interrogated by All Star movers. This was the worst experience I ever had.
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Vonn Ooq

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Verified Reviewer
| map-marker Charlotte, North Carolina

Unprofessional/damage to my property

Youmas moving company was 45 mins late to my move causing me a huge inconvenience. I relocated out of New York State. They took over 4 hours to load boxes, totes and one dresser set and 2 beds. I did not move heavy appliances such as stove,refrigerator,washer/dryer. They refused to take the easiest and fastest way due to being lazy. Also they damaged some of my merchandise. I have been in contact with Tony (co-owner) who was extremely rude stating George (the owner) is not willing to speak with me or work anything out in regards to the over pay, damage merchandise or inconvenience inconvenience, or
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Anonymous
map-marker Naperville, Illinois

Movers never showed up

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On moving day I made sure that I had extra movers because I was on the third floor and wanted to make sure that no one was over worked... Total Package Movers were a no show so I only had two men from another company that did all the heavy lifting....Total Package was rude with a no call no show
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User's recommendation: DO NOT COUNT ON TOTAL PACKAGE MOVERS

Kira A Gnv

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Verified Reviewer

Customer service is terrible

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I wanted to reschedule because my moving container was delayed. When I logged into my account to make those changes, I found no order was listed (despite being charged). The chat was busted, so I had to call and the associate had to *add* an order in order to cancel it and refund me. I was told if I didn't receive my refund, then I would have to deal with my bank directly. All of this after spending hours trying to navigate their screwy website and support chat (which times out and then doesn't let you start a new chat). a neD chat).
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Pros:
  • Easy initial ordering
  • Low price
Cons:
  • No customer service

Preferred solution: Full refund

User's recommendation: Don't bother with this company. You're better off hiring a couple people off the street.

danielle d Tws

Awful!!!! Run anywhere else for help, because you wont find anyone to answer a phone

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And dont bother trying to call, because their phones are not activated, or theres just a machine that tells you to go somewhere else!
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Preferred solution: and why dont you have a veterans discount?

User's recommendation: NEVER

Jill S Bzh

No customer support

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need to edit my job order, no way to contact customer support, no response to online chat, no response to email, no phone number on their web site either....sketchy. My cc is charged but when I log in there is no job order.
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Preferred solution: Deliver product or service ordered

User's recommendation: use at your own risk

Mary B Iqo

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Verified Reviewer

Need help unloading

My movers thru Christ movers got hurt I need to cancell them and reschedule more help thank you asap moving to dallasv
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Orlando, Florida

Checking on refund for cancelled move

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Movers never showed up, wanted to make sure the refund I saw on my statement was correct, agent confirmed it was.
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User's recommendation: Be careful what movers you get, they may have the most reviews and 5 stars but still turn out bad