Moving Help
Reviews and Complaints
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Verified ReviewerCharged twice for service In La Crosse wi
- Easy to book online
- Convenient booking via website
- Charged twice
Preferred solution: Full refund
Charged without showing up
Confirmation
No show. Charged. No refund.
- Fraud
Preferred solution: Full refund
User's recommendation: They are fraud.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Miami, FloridaPickup my 2 U Boxes & deliver to new home
- Convenience
Movers did not show up
Do Do not use. Uhaul does not back these companies, they will not refund your money or assist you with any disputes.
Hired to help move and on day of move they did not show up. Money had already been paid and uhaul says they dont have anything to do with it. So they scammed me. Kept going on about code but no code was ever sent and we booked the move on Nov 1, 2021 money came out the same day.
On date of the move nov 5 when we called back they stated job was complete. $289 just to load a truck and nobody showed up. Will have to claim loss or theft with bank. Very disappointed that a company as big as Uhail will refer and allow these con artist to use the uhaul name.
I called the people they recommened who then contracted out the work to an independent contractor. Been on the phone all day.
Nobody knows what happened, and nobody claims responsibility. DO NOT USE!!!!
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerConfirm duration
- Pricing up front as how many dollars per hour for two movers
- Unprofessional movers
- Damaged furniture
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Chicago, IllinoisConfirm duration
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Charlotte, North CarolinaUnprofessional/damage to my property
Movers never showed up
User's recommendation: DO NOT COUNT ON TOTAL PACKAGE MOVERS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service is terrible
- Easy initial ordering
- Low price
- No customer service
Preferred solution: Full refund
User's recommendation: Don't bother with this company. You're better off hiring a couple people off the street.
Awful!!!! Run anywhere else for help, because you wont find anyone to answer a phone
Preferred solution: and why dont you have a veterans discount?
User's recommendation: NEVER
No customer support
Preferred solution: Deliver product or service ordered
User's recommendation: use at your own risk
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed help unloading
Preferred solution: Deliver product or service ordered
Checking on refund for cancelled move
User's recommendation: Be careful what movers you get, they may have the most reviews and 5 stars but still turn out bad
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