Anonymous
map-marker Bellevue, Washington

Uhaul Moving help experience

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My experience with U-Haul Moving Help was extremely disappointing. I hired a moving company called RA Transport, owned by an individual named Ryan and operating in Oklahoma, through U-Haul's moving help service.

We booked their services 17 days in advance, and they confirmed they would show up at the agreed-upon time. The move-out date was set for 6/20/24.

The day before the scheduled move, our attempts to contact them via text went unanswered. After calling, we managed to confirm the move for the following day. However, on the day of the move, they failed to arrive.

Despite our efforts to reach them, all calls were redirected to voicemail.

Even when we tried calling from another phone, they still did not answer. It appeared that they had blocked us and ignored our text messages.

U-Haul should establish clear standards for service providers to prevent such unprofessional behavior. Moving Help by U-Haul may display 5-star ratings on their website, but they should also address instances of unprofessionalism like this, where service providers do not show up for the job and abandon the client.

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Alysah Mmo

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Verified Reviewer
| map-marker Guelph, Ontario

A cancellation

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Unable to give a call to you and not easy to go online to doing a cancellation.please help me to contact you by phone if possible thank you.

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User's recommendation: Make it more simpler for all even in Ontario Canada!

Myk C

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Verified Reviewer

To warn people think twice before using your company in any professional matter

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Updated by user Mar 18, 2024

Have yet to be called from anyone from this "support link" number is on there this just prove what a joke this whole thing has been. Currently on the phone with the number provided for the last 20 min more customer service gold NOT

Original review Mar 18, 2024

The people I got from your company took my 12 point buckhead with promise to come back then blocked me and my family. They packed my things in such away to make it so we couldnt take all of our stuff then asked us the whole time for things

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Loss:
$1200

Preferred solution: Money and my property back from these grifters

User's recommendation: Make sure they do what younneed then to do first before they do what they want to do.

Erika H Wiy

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Verified Reviewer

Provide payment code for Perfection Movers

Hello,

To whom it may concern, I have not received a payment code via email so that the Perfection Movers can get paid for excellent job they did moving us on Saturday morning 3/16/24. Please re-send the code to my email as soon as possible: hilliard.erika@***.com

JB-cf5091bb

Please Advise as soon as possible,

Sincerely,

Erika Hilliard-Zill

hilliard.erika@***.com

(331) 980-****

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Pros:
  • Great job
Cons:
  • No complaints

Preferred solution: I am a satisfied customer. Please give code to release payment to Perfection Movers

Joyce G Khu

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Verified Reviewer
| map-marker Sydney, Nova Scotia

Charged 515.95 on credit card and have no contract number or whether this is in ns or pei

What's going on I was trying to arrange a load in Dartmouth ,Nova Scotia and to unload in Charlottetown PrinceEdwardIsland, and I got no answer, contract #, or quote but have been charged 515.95 on my credit card. That is fraud and I'm not even going to give movindhelp.com one star.

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User's recommendation: Stay away from this company because you'll get ripped off.

Rilee Dsk

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Verified Buyer
|

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Verified Reviewer
| map-marker Kalispell, Montana

Claim

Contains 9 confidential files for company representatives

Packing not done properly. Leather Upholstery damaged.

Bar stools were a gift no receipt.i can provide replacement cost.

3 replacement chairs cost $220.50

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Anonymous
map-marker Tampa, Florida

1099 Form

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I did not get help with how to receive my 1099 form. All I asked for was someone help me get access to my form because if you guys try to mail it I wont get it since Im not at the address thats on my old account.

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Praveen B Dyx

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Verified Buyer

Movers are not shown up

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Contains 1 confidential file for company representatives

I have made a reservation with movinghelp.com for unloading services at Spring, Texas and the Modernizing Movers LLC crew was supposed to show up but they didn't. I waited 5 hours and unloaded myself.

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Loss:
$165

Preferred solution: Apology

User's recommendation: Don't trust Modernizing Movers LLC

Ariyan E

Refund

Im calling to confirm that my services with you all are canceled cause it looks like I was still charged for services I didnt receive

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Loss:
$205
Cons:
  • Moving teams can cancel when they want to after a payment

Preferred solution: Full refund

User's recommendation: Make sure that you set an appointment for your self

Antoinette R Izm

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Verified Reviewer

I want my money back

Hello yall took my money and I wanted it back already reported it to my bank you all I made and ordered on Sunday the one of you people reached out to me on Sunday and said he can not move me and he told me to cancel and I did cancel and on Monday you all took my money anyway when yall did not do the service so I want it back asap

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Loss:
$185

Preferred solution: Full refund

Kenneth L Mxd

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Verified Reviewer
| map-marker Augusta, Georgia

Issues

Why am I on payment hold job has been completed I'm Kenneth Leverett for time tech I'm still waiting on payment or what can be holding payment is my account info right please help 706 306 ****

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Miriam J Wrx

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Verified Reviewer

Refund

I cannot reach them to get my refund back their movers did not show up on Saturday and my $253.95 is pending in their account please refund my money thanks U-Haul has giving me moving helpers for Saturday the funds is on hold in my account but your movers did not show up and I could not reach the moving man who I spoke with so please refund

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Loss:
$236

Preferred solution: Full refund

Glenard Nhb

Have been nothing but helpful

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Review is about communication,and anytime I have had an issue I shoot them an email and I got a response when I get up in the morning, either problem solved or requesting more information,then problem solved. Thank you moving helper.d

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Pros:
  • Provide movers for labor when needed
Cons:
  • Not enough of them around here
Anonymous
map-marker Palm Beach Gardens, Florida

Cancelled and took my money

They canceled and took my money trying to get someone on the phone is a joke!!!

Ive was hold for 2freakin hours and still no one answered,I want my money refunded!!

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Jennifer G Vla

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Verified Buyer

Never reimbursed for canceled job

Contains 1 confidential file for company representatives

I am absolutely infuriated with your company right now. I canceled a job on 2/16 and still have not received a refund!

I previously had to cancel a job due to a blizzard state of emergency where I live and that refund only took 2 days. I spoke with my bank and they informed me that as soon as you release the funds it immediately goes into my bank account, so the hold up is not on their end, but YOURS. I rescheduled movers to come tomorrow, over 2 weeks ago and I'm going to have to cancel them AGAIN, because of your negligence in to refund me.

I will not be canceling these movers, as it's just myself and 2 small children in a home with absolutely none of our belongings because they are in storage. I don't care how this is escalated, but I want my refund by 8am EST tomorrow, or I will be the one to even further escalate this.

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Loss:
$206

Preferred solution: Full refund

User's recommendation: Find someone else

Naraly Lak

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Verified Reviewer
| map-marker Cordova, Tennessee

No show appointment

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Moving Help - No show appointment

Company no show to unload us and movinghelp.com wont let me review them unless I pay them. NEVER us Top Cat Moving in TN

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User's recommendation: Don’t use movinghelp or top cat movers

About

Related Companies

Amerco, Uhaul, Repwest Insurance Company, Oxford Life Insurance Company, Patriot Truck Leasing

Summary

Moving Help is a company that provides transportation services throughout the USA and Canada. Company's services include packing, unpacking, loading and unloading, driving and cleaning. All orders are made online. The company provides no hidden or unexpected fees. Professional packers will quickly and effectively pack your possessions and deliver them right to the destination point in time. Unlike many other moving companies Moving Help offers Moving Help service that gives client an opportunity to order a truck and Moving Help provides only packers and movers. This is a great way to save money. Moving Help provides high quality and reliable moving services.

Moving Help reviews and complaints

Moving Help is ranked 97 out of 561 in Moving and Storage category

Area Served

USA

Payment Methods

VISAPayPal

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