We hired moving help through U-Haul on Spartanburg Highway in Hendersonville, NC. Never, ever again!
They arrived one hour late with no explanation or apology. They worked at a snail’s pace. What should have taken less than four hours took seven.
I have a standing jewelry armoire on a stand. They took it apart and wrapped each piece separately instead of wrapping it together.
Then they did not keep the actual armoire upright. When I opened it I found the bars on the armoire broken and the jewelry a tangled mess. It took me weeks to slowly untangle my delicate gold chains. Some were so tangled that they will never be straight again.
When I called to let them know I was told it was my fault for having too much in the case! If it has been moved upright there would not have been a problem.
I put a formal complaint online asking for minimal compensation since I had to buy a new armoire.
No response. I would say their customer service is a joke, but I’m not laughing.
Reason of review: Damaged or defective.
Monetary Loss: $150.
Preferred solution: Price reduction.
I didn't like: Damage and slow work.