Anonymous
map-marker Saginaw, Michigan

Cancelled order but was charged

we paid for moving help to move us on 5/3/16. the company called 15 minutes before the scheduled start time for them to be at our house.

They said they would be there in 2-3 hours. When they got there, 2 hours later, we had already packed up. I told them we were cancelling the order because we had done the work and didn't need them. I went into my customer account and cancelled the order.

In my customer account, it shows order cancelled, however we were still charged $250.95, and was not re-imbursed back that charge. There is no telephone number on the website to talk to a live person to dispute our claim for refund.

View full review
Loss:
$251
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Guest

Email support@***.com

Anonymous
map-marker Lawrenceville, Georgia

Moving King Customer Care Review from Lawrenceville, Georgia

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They are the worst most unprofessional company I have ever dealt with movers are lazy & they take your money unauthorized charging your card several times still waiting after several phone calls & going on week 2 for my money to go back to my account because of a company called moving king that never showed up . These are low budget movers do yourself a favor & get your own movers pay the storage & keep it pushing this company sucks
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Reason of review:
Poor customer service
Anonymous
map-marker Bloomfield Hills, Michigan

The disappearing act

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Just finished today a tremendously stressful day complicated by one of the movers listed by moving help.com never showed up! If you are in or around the Detroit area and need moving help, NEVER use Right Way Moving Troy, Michigan. They are totally incompetent and unprofessional. We did find a GREAT mover HOMEWARD Bound who jumped in and saved our butts. Moving Help.com has a serious problem in not being able to adequately screen their providers. Furthermore, it is very frustrating not being able to talk with a company rep so they can help resolve the issue. This from a company that charges your credit card BEFORE the service is even provided
View full review
Cons:
  • Movers failed to show
Reason of review:
Poor customer service
Anonymous
map-marker Tulsa, Oklahoma

Citihaulers Loading Service Review from Tulsa, Oklahoma

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Whatever you do, do not use Citihaulers from Tulsa. These are not professional movers. They loaded basement, garage, and outdoor concrete pots and urns filling a 26' truck. Only 2 tie downs were used near the front of the truck where boxes were stacked. No blankets or tie downs were used for the pots. After a 900 mile move, ALL the pots were broken. I submitted photos, only to be told that they are not responsible. You really have no idea who you might get with Movinghelp.Com. I will not use them again and suggest others do not either.
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Reason of review:
Bad quality
Anonymous
map-marker Lynn, Massachusetts

Short Review on June&nbs-04:00;16,&nbs-04:00;2016

This by far is the worst customer service experience I've encountered. I've called twice and waited over 15 mins minimum and STILL on hold. Is there only one person working?
View full review
Reason of review:
Poor customer service
Didier Jbx
map-marker Broken Arrow, Oklahoma

Moving Help Local Moving Services Review from Broken Arrow, Oklahoma

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PLEASE read this if you are a consumer .... Movinghelp.com is your absolute WORST choice for moving help. This subsidiary of Uhaul is nothing more than a clearing house of unqualified, uninsured and unlicensed laborers who claim to be movers. THEY ARE NOT EXPERIENCED MOVERS. ..... NO experience is necessary to open an account and be in your home the next day. They claim to do background checks, yet 80% of so called "service providers" have serious criminal records including thefts, assaults and sex offenses. They don't care if pedophiles or thieves are around your children. And once they have your money ....You my friend are on your own. When that guy who was flipping burgers yesterday destroys your priceless China or punches *** in the wall because he's clueless ....Your on your own trying to get anyone to take responsibility. That's right movinghelp won't help you .....And since the company you just chose isn't licensed or insured, who do you think pays for their mistakes? YOU DO. Don't make this mistake ....Avoid this nightmare of an excuse for moving labor and do your homework .....Deal with someone locally who actually has some experience and a phone number you can call before paying for it.
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Reason of review:
Poor customer service
1 comment
Guest

I offer services on moving help in Alvin TX. I am experienced with ten years under me.

It's required by our state the we replace your belongings for 60 cents a pound unless you purchase other insurance. I provide great service and never damage anything. You have to choose a customer that has great reviews all the time not just the ones you see on top. Hard work and dedication to the customer is what we provide.

Don't be fooled because he had a bad experience. Every company is different and yes some people don't know what they are doing but there are also some real professionals on the site as well.

Brysin Usm
map-marker Celina, Texas

Very unacceptable service = NO SERVICE

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Movers were supposed to show up at 3:30.. No call, no show, ... nothing. By 4:30, I called and it was told to me the movers had a flat but got fixed and were on their way. By 6:30, I called moving help and cancelled. This however, was not cancelled on the 25th as requested per customer service, when I called on 3/1 to find out about refund. I cancelled online. Before that, I called 3 times and wasn't rude. I was patient and requested refund. The first time, I was on hold for 10 min. I have a screen shot of that. The second time, the guy answered the phone and I asked for a refund, and he pretended he wasn't there and didn't respond, the 3rd time, the lady took my call and at least led me to the site, but did not cxl as she said she would. I asked her on the call if she was still there, and no answer. VERY, VERY BAD CUSTOMER SERVICE!!!!! I WILL NEVER RECOMMEND NOR USE ANY MORE. Now I have to wait an additional 5-7 business days to get refund. This happened on 2/25, and it is now 3/1 and I wont get refund until the 7th-to the 9th of March. Unacceptable...
View full review
Loss:
$120
Cons:
  • Never showed up
  • Any part
  • Did not cancel as requested
Reason of review:
All services=unacceptable

Preferred solution: Full refund

Anonymous
map-marker Madison Heights, Michigan

Avoid Right Way Moving Troy, Michigan via Moving Help

Moving Help's Right Way Moving was a no call/no show leaving me and my family on the curb on the only day we could move our entire existence out of storage and into our new house 20 miles away. This was secured over a week ahead of time and I confirmed it with an individual "Paul" on the Wednesday before the move. Time is money and they wasted both for us. We are considering legal action. Moving help.com offers nothing to you as a resolution besides find another mover on the exact and only day we could move. That's not good enough. If you agree to advertise the services of these fool's, you should also hold them accountable in sort of way to help the consumer. Charge them or hold a deposit from THEM until the job is done. It's funny how I need to help you with your business model.
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Reason of review:
Poor customer service
Ceil Yqb
map-marker Cocoa, Florida

Not all Movinghelp.com companys are bad

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Should have evaluated their reviews before choosing the company. I don't think it's right that you stated moving help,loading help,damaged everything when in fact it was only the one out of many companies (that you chose) who damage your belongings.

I have also use the service moving help.com through u-haul and there reviews were spot on, the company I went with was a little more expensive but had the best reviews and they did a fantastic job. Nothing was damaged and the guys work their butts off in the the middle of July in the blazing heat.

So if you ever have to move again I would highly recommend J&J relocation for your next move. Thank you james,jason and justin of J&J relocation for your hard work.

View full review
Pros:
  • Movers
  • Convenient booking via website
Cons:
  • Call drop
  • Cust sup 866-748-4110
Reason of review:
The moving company I chose was great. Thank you J@JRelocation
Anonymous
map-marker Chicago, Illinois

Do not expect to be treated with any type of courtesy

I have used movinghelp.com in 2013 and everything was ok. The movers who unloaded the truck were very slow and were purposely slow to gain another hour which they did. I decided to try movinghelp.com again hoping that they would do a better job. I called to make a reservation and spoke to a woman named Alicia. She took my credit card information and hung up on me. She sent an email confirming the request. It was made for 04/23/2016. My date is 04/24/2016. I cancelled the order as I was treated with great disrespect and the date was wrong. I would have had movers here and the truck the following day.
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Reason of review:
Poor customer service
Anonymous
map-marker Salisbury, North Carolina

Moving Help Moving Service Review

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Anthonys accurate movers .did a great job on our move.very respectful,and careful .we will use accurate movers for all of our furniture needs .great guys to have this time around...
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Reason of review:
Good quality
Anonymous
map-marker Englewood, Colorado

Did not show up

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We ordered labor for loading a truck with Lucado moving in Denver, they did not show up and left us with no help on our moving day. HORRIBLE! We ended up having to spend hours calling around to find last minute help, we were so luck to find help but ended up paying double. In order to get a refund I had to cancel the order, when you do that you are unable to leave a review on the moving help website. They skew the reviews this way. What a scam.
View full review
Loss:
$84
Cons:
  • Movers failed to show
Reason of review:
Problem with delivery
2 comments
Guest

Not to mention that one of the guys I believe his name is Joseph is a felon and still commuting felonies while on parole

Guest

Not to mention one of the guys is a felon on parole and still commuting felonies

View more comments (1)
Anonymous
map-marker Hockessin, Delaware

Moving Help - Moving Service Review from Hockessin, Delaware

Moving Help - Moving Service Review from Hockessin, Delaware
Moving Help - Moving Service Review from Hockessin, Delaware - Image 2
Moving Help - Moving Service Review from Hockessin, Delaware - Image 3
HORRIFIC experience with movers hired through this site - Kauffman's Moving Services out of Wilmington. They were an hour late the first day - 3 hours into moving, head mover realized he had an infection on his leg and started feeling nauseous and was barely moving. He left the job early (we didn't want him there -he was useless & it looked like he had staff, which is contagious), had no back-up for us, which in turn, caused delay with our walk-through and move-out. They left about 4 hrs after they started with *most* things in the garage and the truck about 2/3 full. They arrived 2 hours late the next morn with additional helper. Head guy was packing the truck and the other two were loading things. They tried to charge us for the 3rd guy!!! They said they had no more room for our 2 HDTVs (which we had reminded them about 4 times). When we insisted, they tossed the TVs toward the top of all of our boxes, where they were leaning (I have pics). We also had to donate a truckload of things that they "couldn't fit". When we got our truck, all furn but 3 dressers were damaged. The TVs were scratched and space was HIGHLY underutilized-statements avail from 2 Men & Truck movers. I had to actually sign an additional document stating that 2 Men and a Truck Movers were not liable for damage that was caused before they unloaded the truck. In filing a complaint with the site, conversations went back and forth with Mike Kauffman blaming the freight company for the damage to our things. He would not take any responsibility. After the final complaint was filed, the poor review and complaint mysteriously disappeared from their site. I KNEW there was no way Mike Kauffman was able to get that many good reviews with the kind of service we received. Simply AWFUL!!!
View full review
Reason of review:
Damaged or defective
1 comment
Guest

I am Mike and i am sorry you had a bad experience part of the reason is we are not allowed to supply anything per uhual rules which is a whole other story please contact me

As a side note i don't recommend moving help.com to anyone ever she is right the reviews are *** (i will see if i can find your email i sent to the people that run it all i had to say was please remove *** I'm making them thousands a week think they give 2 *** about you ) and i will be posting emails here as i believe it should be shut down completely as they put people in illegal positions i also think the director should be arrested for continually to push illegal activity

Anabelle Dbh
map-marker Myrtle Beach, South Carolina

Moving Help - Moving Service Review from Myrtle Beach, South Carolina

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Beware of renting U-Haul equipment: we rented a 20 ft truck & a trailer to pull a motorcycle. The left rear tire literally blew up while we were driving East on I-20 between Atlanta & Augusta, almost causing me to lose control of the truck, scaring my disabled son to death. The huge chunks of the tire tore up the fender of the truck & hit the car behind us. We then had to wait 3 hours on the side of the interstate for a repair serviceman to arrive & change both left rear Michelin tires which were dry-rotted. In the meantime, we discovered that the 12-volt outlets did not work to charge our phones & the electrical plug on the truck was not controlling the trailer blinkers (we verified the trailer was fine when we FINALLY got home). Then when we unloaded the truck, we discovered that most of my daughter's furniture & clothing had been drenched somehow in a closed & locked truck. I called the U-Haul Customer Service who halfway through the process either hung up on me or disconnected making me have to call back & go through everything again... A perfect example of exceedingly poor customer service.
View full review
Loss:
$5000
Pros:
  • Two of the dealers
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

Why didn't you have u-haul change the tires when you inspected the vehicle? Or wait....you didn't see a problem either?

You blew a tire. It happens.

It will probably be u-hauls fault when your car blows a tire. Makes sense to me.

Roxine Eaj
map-marker Columbus, Ohio

Moving Help - Moving Service Review from Columbus, Ohio

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I used MovingHelp.com to move a little furniture and my piano. They damaged by piano and scratched my floors. The resolution center is the worst. I filed a complaint and it took 2 weeks for them to reply and then I had to send images in multiple times because they kept losing them. They claimed someone would call me to assess the damage. Before I ever received a call, my complaint expired and they marked it as "resolved". I've emailed them again, but expect no response. I will NEVER use them again. They guys that did the moving were smokers, smelled and likely had IQs around 10.
View full review
Loss:
$300
Cons:
  • Service and hidden fees
  • Poor customer service
Reason of review:
Poor customer service

Preferred solution: Full refund

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